FREQUENTLY ASKED QUESTIONS
When you buy something, it usually takes 1-8 business days to arrive, and during sales it might take up to 7 days. How long it takes can change depending on where you live and how it’s sent.
After you buy something, we’ll email you to confirm. Then, when your stuff leaves our place, we’ll email again with a tracking number. You can use that number on the delivery company’s website to see where your package is and when it should get to you.
Once you buy something from our website, you can’t return it or get a refund.
To change your shipping address, first sign in to your account. Then add or update your address
Find email you used to buy something. Look for email from Veels.ca, that says they sent your order. If you bought many things, find right email for order you want to check. Then, use tracking number in that email to see where your order is. You can paste tracking number tracking page. If you can’t find email or tracking number, check spam or ask Vapester Smoke Shop Ltd. for help.
We do same delivery in Metro Vancouver area and also all over to Canada with Canada Post.